FREE SHIPPING IN VIETNAM. WORLDWIDE SHIPPING FIXED RATES OR FREE SHIPPING ON ORDERS OVER $500. Dismiss

RETURN POLICY

Free returns is offered to customers in Vietnam. To return one or more items from an order, all of the following conditions must be met:

  • The return must be requested within 14 calendar days of the delivery date.
  • The item must be in its original, unused, unaltered and unwashed condition.
  • The item must be returned with the tags and packaging in their original condition.

Please note: Final sale items are not eligible for return.

Footwear: When first try on, clean sock should be worn. Please make sure to test the footwear on a carpeted surface, so as not to damage the soles. The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box so as to prevent damages during transit.

Apparel: all original tags must still be attached to the garment(s). Be mindful of deodorant, makeup or perfume that may rub off, and beware of jewelry that may catch or tear fabric.

Accessories/Jewelry: Item must be in its original, unaltered condition and must be returned with tags and packaging in its original condition. Gold and silver jewelry should avoid rubbing with other metal surfaces.

Technology category: […]

Damaged/defective items: if you believe an item to be defective or damaged, please contact our Customer Care team at Chat or email us at support@casaloman.com so that they can help resolve the issue.

CASALOMAN reserves the right to reject any returning products that do not comply with the below stated return policy. Rejected items will be sent back to the original shipping address without any refund being processed. In order to avoid this, please contact our Customer Care team to address any issues or concerns you have regarding the item(s) you wish to return.

When requesting a return, customers must ensure to keep the return postage receipt until the refund is duly processed by CASALOMAN. CASALOMAN reserves the right to refuse any request for a return without this mandatory proof of return postage.

RETURNS

To initiate a return, please submit a request for a return through your CASALOMAN account. Alternatively, you can contact our Customer Care team at Chat to assist you with the return process. CASALOMAN adheres to a strict no-paper policy, so as to reduce waste.

Guest Orders: If you placed your order as a guest, you must create an CASALOMAN account in order to request and manage a return yourself. If you prefer, you can contact our Customer Care team at Chat to help you facilitate the return.

VIETNAM

Customers from Vietnam will receive free-shipping for returns.

Please follow this step-by-step guide to initiate a return request:

Step 1 – Log in to your CASALOMAN account and access ‘MY ACCOUNT’ from the top menu bar on the right side.

Step 2 – Click “ORDERS” and select the order you want to make a return/refund. (Only for orders that has been successfully delivered or failed to delivered)

Step 3 – In the RETURN REQUEST FORM, selec item(s) that you want to return for refund.

Step 4 – Select a reason (if you have one – if not, please state it below the box)

Step 3 – We will send an automated email with return instructions which will be sent to the e-mail address associated with the order.

Step 4 – Click “SUBMIT”

INTERNATIONAL RETURNS

International customers are responsible for covering the cost of return shipments and coordinating the return with their local post.

Please follow this step-by-step guide to initiate a return authorization:

Step 1 – Log in to your CASALOMAN account and access ‘MY ACCOUNT’ from the top menu bar on the right side.

Step 2 – Click “ORDERS” and select the order you want to make a return/refund. (Only for orders that has been successfully delivered or failed to delivered)

Step 3 – In the RETURN REQUEST FORM, selec item(s) that you want to return for refund.

Step 4 – Select a reason (if you have one – if not, please state it below the box)

Step 3 – We will send an automated email with return instructions which will be sent to the e-mail address associated with the order.

Step 4 – Click “SUBMIT”

Please ship returning international packages with your country/region’s local shipping carrier and be sure to use standard shipping. For added safety, please insure all packages with a tracking number.

A customer experience officer will likely contact you within one business day to advise you on required shipping instructions and required documentation.

LATE RETURNS

Your item(s) should be sent back to us within 14 days of receiving you order. Returns outside this timeframe may be declined by CASALOMAN.

FREQUENT RETURNS

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team at Chat or email us at casalomanbusiness@gmail.com.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

CASALOMAN reserves the right to reject returns which do not comply with our Return Policy. Returns that do not respect the policy may be sent back to the original shipping address.

EXCHANGES

CASALOMAN does not offer direct exchanges.

We ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

REFUNDS

Once the returned merchandise has been quality checked and approved, CASALOMAN will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5-7 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note: Shipping fees will not be refunded.

GUARANTEE

All products purchased from CASALOMAN, including clothing, accessories, and any products purchased from CASALOMAN are thoroughly tested for quality. If the product has a defect due to the manufacturer, CASALOMAN, we encourage customers to contact us as soon as possible for assistance.

If you are not satisfied with your purchase, you can request a return within 14 days of delivery. Item must be in its original packaging, unused and in undamaged condition, and must be subject to our RETURNS & REFUNDS policy.

SPECIAL GOODS

Certain products sold by CASALOMAN that are considered special goods (e.g. gold, silver jewelry, and precious stones) have certain shipping restrictions and special labeling requirements and may require packaging. Special package for shipping. When submitting a Return Authorization request through your CASALOMAN account or when consulting a Customer Care team member to initiate a return, you must correctly identify the product you are returning to receive appropriate return instructions. CASALOMAN will not be responsible if you do not receive the appropriate special shipping label from CASALOMAN or your carrier, or you do not follow the detailed return instructions provided to you to return the product to CASALOMAN.